Terms and Conditions
Unique Horsebling
Rolighedsvej 35, st.
4671 Strøby, Denmark
CVR: 44390825
Phone: +45 26 39 60 20
Email: uniquehorsebling@hotmail.com
Prices
All prices on the website are stated in Danish Kroner (DKK) and include VAT and applicable taxes.
We reserve the right to change prices without prior notice. The price listed at the time of ordering is the applicable price.
Ordering and Agreement
Once you have sent your horseshoe, hair, or ashes to us, you will receive a confirmation email. At this point, your order is considered binding.
Production begins only after full payment has been received.
You will receive an electronic invoice by email once your payment is registered – this serves as your receipt.
Payment
We accept payment via:
MobilePay
Bank transfer
All prices include VAT and are stated in Danish Kroner (DKK).
Production will not start until full payment is received.
Delivery
We aim for a delivery time of 8 days to a maximum of 6 weeks from the date we receive your materials (see the individual product for details).
We ship with PostNord or UPS to all of Denmark and EU countries.
Shipping costs start at 84,- DKK.
Delivery to the nearest parcel shop.
Home delivery available for an additional fee of 15,- DKK.
Please note: If your selected delivery point is full, the parcel will be redirected to the nearest available location. You will be notified accordingly.
Right of Withdrawal
Our products are custom - made based on your personal materials and preferences.
As such, they are considered made - to - order items, and the right of withdrawal does not apply in accordance with the Danish Consumer Contracts Act §18, section 2, no. 3 (EU Directive 2011/83/EU, Article 16).
Right of Complaint (Warranty)
You have a 2 - year right of complaint in accordance with the Danish Sale of Goods Act (EU consumer rights directive). This covers manufacturing or material defects – not damage caused by misuse or incorrect handling.
Please contact us as soon as possible and no later than within a “reasonable time” after discovering the issue.
In the case of an approved complaint, we will cover any reasonable return shipping costs.
Return address:
Unique Horsebling
Rolighedsvej 35, st.
4671 Stroeby, Denmark
We do not accept parcels sent COD (cash on delivery). Returns are at your own risk – we recommend using a tracked shipment.
Refunds
If a refund is agreed upon, please provide your bank registration number and account number so we can transfer the amount.
This information is treated confidentially and used solely for processing the refund.
Privacy Policy
To process your order, we require the following information:
- Name
- Address
- Phone number
- Email address
We process your data for the purpose of fulfilling your order and handling any inquiries.
Your personal data is processed in accordance with applicable data protection legislation (GDPR). You can read more in our [Privacy Policy].
Complaints and Dispute Resolution
If you wish to lodge a complaint about your purchase, please contact us first.
If we are unable to find a solution, you may submit a complaint to:
Nævnenes Hus
Toldboden 2, 8800 Viborg, Denmark
For consumers residing in other EU countries:
You can also submit complaints via the EU Commission’s online dispute resolution platform:
https://ec.europa.eu/consumers/odr
